Merchants of the Sun — Help CentreUpdated 19 days ago
Welcome to the Merchants® Help Centre. We've built this resource to answer your questions quickly and clearly — the same way we'd chat with you in person. If you can't find what you're looking for, reach out to us anytime and we'll sort it out.
Products & Materials
Everything about what goes into your Merchants® piece — metals, craftsmanship, sustainability, and what makes us different.
Popular questions:
- What are your rings made of?
- Is your jewelry real silver?
- Do you have gold options?
- How long does gold vermeil last?
- Are your products handmade?
- Are you sustainable?
- Is your jewelry safe for sensitive skin?
- Can I get engraving on my piece?
- Do you have a physical store?
→ View all Products & Materials FAQs
Sizing & Fit
How to find your perfect size, what to do if you get it wrong, and product-specific fit tips.
Popular questions:
- How do I find my ring size?
- How do I get a ring sizer kit?
- What is the Perfect Fit Guarantee?
- Do signet rings run small?
- What if I order the wrong size?
Shipping & Delivery
Delivery timelines, shipping costs, tracking, and what happens if something goes wrong in transit.
Popular questions:
- How long does shipping take?
- How much does shipping cost?
- How do I track my order?
- Will I be charged customs duties?
→ View all Shipping & Delivery FAQs
Returns & Exchanges
Our 30-day return policy, size exchanges, warranty claims, and what's covered.
Popular questions:
- What's your return policy?
- Can I exchange for a different size?
- What is the $15 handling and restocking fee?
- Can I return a Ring Club or Made-to-Order piece?
→ View all Returns & Exchanges FAQs
Ring Club
Our monthly limited edition drop — how it works, how to access it, and what to know before you buy.
Popular questions:
- What is Ring Club?
- When do drops go live?
- Will a sold-out design be restocked?
- Can I return or exchange a Ring Club ring?
Product Care & Warranty
How to care for your piece, what's covered under our lifetime warranty, and repair options.
Popular questions:
- How do I care for sterling silver?
- How do I care for gold vermeil?
- Can I wear my jewelry every day?
- My piece broke — is it covered?
→ View all Product Care & Warranty FAQs
Orders
Placing, tracking, modifying, and managing your order.
Popular questions:
- How do I track my order?
- Can I change or cancel my order?
- I entered the wrong shipping address
- I was charged twice
Gifting
Buying for someone special — sizing help, gift-ready packaging, and exchange options for recipients.
Popular questions:
- I don't know their ring size — what should I do?
- Is your packaging gift-ready?
- Do you sell gift cards?
- Will it arrive in time?
Payment & Pricing
Payment methods, Afterpay, store credit, promotions, and international pricing.
Popular questions:
- What payment methods do you accept?
- Do you offer Afterpay?
- Do you have discount codes?
- I have an affiliate or ambassador code
- How do I become a Merchants® affiliate?
- Will I be charged customs duties?
→ View all Payment & Pricing FAQs
Collaborations & Partnerships
Our affiliate program, ambassador program, and how to work with Merchants® as a creator or brand.
Popular questions:
- Do you have an affiliate program?
- Do you have an ambassador program?
- Can I apply to be an ambassador?
- I'm a content creator — can I collaborate with Merchants®?
- I represent a brand — can we partner?
→ View all Collaborations & Partnerships FAQs
Still need help?
Can't find what you're looking for? Get in touch — we'd love to help.
- Email: [email protected]
- Instagram DMs: @merchantsofthesun
- Response time: Typically within 4 hours during business hours