Returns & Exchanges
We stand behind every piece we make. Here's how returns, exchanges, and our craftsmanship warranty work.
What's your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, undamaged, and in their original packaging. Returns are processed as store credit, which never expires and can be used on any future order — including Ring Club drops an
How do I start a return?
Head to our returns portal (powered by Post Co), enter your order number and email, and select your reason. You'll get a response with next steps within 48 hours. Once we receive your item, we'll process your store credit within 3–5 business days.
What is the $15 handling and restocking fee?
A $15 AUD handling and restocking fee applies to all returns. This covers the cost of professionally polishing and repackaging your piece so it's in perfect condition for its next owner. The fee is deducted from your store credit or refund amount.
Can I get a refund to my original payment method?
Store credit is our standard approach for returns, and it never expires — so you can use it whenever you're ready. If you'd prefer a refund to your original payment method, just let us know and we'll do our best to accommodate. The $15 handling and r
Can I exchange for a different size?
Yes — size exchanges are available within 30 days of delivery. You are responsible for ensuring the product arrives back to us in original condition including all associated return shipping costs.If you used our ring sizer kit (RSK), you're covered b
What if my exchange size is out of stock?
We'll issue you store credit for the full value and add you to our priority restock list. The moment that size is back, you'll be the first to know — and you can use your credit to grab it straight away.
Can I return a Ring Club piece?
Pieces from our Ring Club collection are limited edition and will never be restocked — all Ring Club purchases are final sale. We can't make exceptions on this, as it's part of what makes Ring Club special for all members. The only exception is if yo
I received a gift and need a different size — what do I do?
The same 30-day exchange policy applies from when the gift was delivered to you. You'll need the order number — the person who bought it can find that in their order confirmation email. Once you have it, contact us and we'll set up the size exchange.
My item arrived damaged — what happens?
We're sorry about that. Please send us photos of both the item and the packaging within 7 days of delivery. You'll have the choice of a replacement or a full refund to your original payment method. There's no need to return the damaged item — we'll s
I think my piece is defective — is it covered?
Every Merchants® piece carries a lifetime craftsmanship warranty. If your piece develops a manufacturing defect at any point — things like clasp failure, structural breakage from normal wear, or loose settings — we'll replace it or issue store credit
What's NOT covered by the warranty?
Our warranty covers manufacturing defects, not damage from use. Things not covered include impact damage, chemical exposure (perfume, chlorine, saltwater), improper storage in damp conditions, and cuff snaps from incorrect use. Sterling silver patina
Can I return a discounted or sale item?
All discounted items are final sale — they're not eligible for returns or exchanges. We make this clear at checkout so there are no surprises.
How long does the return process take?
Once we receive your return, processing takes 3–5 business days. For size exchanges, we'll ship the new size within 5–7 business days of receiving the original. The total turnaround for an exchange is typically 10–14 business days.