Payment & Pricing
Everything you need to know about paying for your Merchants® piece — from payment options to promotions and store credit.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), Afterpay (4 interest-free instalments), PayPal Credit, Apple Pay, and Google Pay. You can also pay with store credit or gift cards, and combine them with other payment methods at
Do you offer Afterpay?
Yes! Afterpay is available at checkout on all products, including Ring Club drops. Split your purchase into 4 interest-free payments over 6 weeks — the first payment is due at checkout, and the remaining 3 are charged automatically every 2 weeks. The
Why was I declined for Afterpay?
Afterpay sets its own spending limits and approval criteria based on your Afterpay account status and payment history. If you weren't approved, you could try again in a few weeks or use another payment method like PayPal, Apple Pay, or a credit card.
Can I use multiple payment methods?
Yes. You can combine store credit or a gift card with another payment method at checkout. For example, you could use store credit toward part of the order and pay the remainder with a card or Afterpay. The only limitation is that you can't combine tw
How much do your pieces cost?
Our Signature Range pieces are priced from $89–$349+ AUD. Ring Club limited edition drops range from $149–$349 AUD. All prices are displayed in AUD on the website. International customers pay in their local currency, converted automatically by the pa
Why are your pieces priced higher than some competitors?
Every Merchants® piece is handcrafted from recycled 925 sterling silver by our artisans in Bali using traditional lost wax casting — one of the oldest and most skilled metalworking techniques in the world. We produce in limited edition batches, use g
Do you have any discount codes or promotions?
If you're a first-time customer, join our mailing list for gift with your first order. We occasionally run archive sales to give access to old designs to our community but choose to never participate in Black Friday sales. Follow us on Instagram (@me
How does store credit work?
Store credit is applied automatically at checkout when you're logged in with the email it was issued to. It never expires and can be used on any product, including Ring Club drops and new releases. If your store credit doesn't cover the full order, y
Do you sell gift cards?
Yes! Our gift cards are delivered instantly via email and are valid for 24 months from purchase. They can be used on any product, including Ring Club drops. Gift cards are non-refundable after purchase. If the recipient loses their code, contact us w
Will I be charged customs duties on international orders?
For our key international markets, duties and taxes are already included in your pricing — you won't pay anything extra on delivery:. For all other international destinations, customs duties or taxes may apply depending on your country's regulations.
I think I was charged the wrong amount — what do I do?
Get in touch with your order number and we'll investigate immediately. If there's a duplicate charge, we'll refund it straight away. For US, UK, and EU orders, duties and taxes are already included in your pricing — so the amount at checkout is your
Why is the price different when I switch to a different country?
Our prices vary by market because we include local duties and taxes in the price for key regions — so you never get hit with surprise charges on delivery. For example, our US prices include US import duties, and our UK prices include 20% UK VAT. That
What currency are your prices in?
All prices on our website are displayed in AUD (Australian Dollars). International customers pay in their local currency, which is automatically converted by the payment processor at checkout. We don't set or control conversion rates.