Merchants of the Sun

<p>Sometimes packages are left in a safe spot or with a neighbour &#x2014; it&apos;s worth having a look around your delivery area. If it&apos;s definitely not there, contact us and we&apos;ll open an investigation with the carrier right away. If it&apos;s confirmed lost, we&apos;ll arrange a replacement or full refund.</p>

Sometimes packages are left in a safe spot or with a neighbour — it's worth having a look around your delivery area. If it's definitely not there, contact us and we'll open an investigation with the carrier right away. If it's confirmed lost, we'll a

My order shows delivered but I didn't receive it — what do I do?

Orders

Where do you ship to?

How long does shipping take?

How much does shipping cost?

When will my order be dispatched?

How do I track my order?

My tracking hasn't updated — should I be worried?

My order seems late — what should I do?

I think my order is lost — what happens now?

Will I be charged customs duties or taxes?

What carriers do you use?

What's included in my package?

My order arrived damaged — what do I do?

Shipping & Delivery

What's your return policy?

How do I start a return?

What is the $15 handling and restocking fee?

Can I get a refund to my original payment method?

Can I exchange for a different size?

What if my exchange size is out of stock?

Can I return a Ring Club piece?

I received a gift and need a different size — what do I do?

My item arrived damaged — what happens?

I think my piece is defective — is it covered?

What's NOT covered by the warranty?

Can I return a discounted or sale item?

How long does the return process take?

Returns & Exchanges

How do I find my ring size?

What sizes do your rings come in?

Do your rings run true to size?

Do signet rings run small?

How do I get a ring sizer kit?

What if I'm between sizes?

Is the ring sizer kit accurate?

What is the Perfect Fit Guarantee?

What if I order the wrong size?

Are there any sizing rules for specific products?

I'm buying a gift and don't know their size — what do I do?

Sizing & Fit

Lifetime Craftsmanship Warranty

What's covered under the warranty?

What's NOT covered?

How do I make a warranty claim?

How do I care for sterling silver?

How do I care for gold vermeil?

My silver is tarnishing — is that normal?

How long does the gold layer on vermeil last?

Do you offer replating for gold vermeil?

Can I wear my jewelry in the shower, pool, or ocean?

Can I wear my Merchants® jewelry every day?

How should I store my jewelry?

My ring/chain/bracelet broke — what do I do?

My cuff snapped — is that covered?

Do you offer repairs?

Product Care & Warranty

What are your rings made of?

Is your jewelry real silver?

Do you have gold options?

What's the difference between gold vermeil and gold plating?

How long does gold vermeil last?

Will your silver tarnish?

Are your products handmade?

How is lost wax casting different from mass production?

Why are your prices higher than mass-produced jewelry?

What product categories do you offer?

What's the Signature Range?

Can I wear your jewelry every day?

Are you sustainable?

What is B Corp certification?

Products & Materials

What is Ring Club?

How do I access Ring Club?

When do drops go live?

How much do Ring Club pieces cost?

Will a sold-out design be restocked?

Can I reserve a ring before the drop?

I missed the drop — can I get on a waiting list?

Can I return or exchange my Ring Club ring?

Can I use a discount code on Ring Club?

What payment methods can I use for Ring Club?

How do I make sure I get the right size for Ring Club?

My Ring Club ring arrived defective — what do I do?

How long will it take to receive my Ring Club ring?

Ring Club

Is your packaging gift-ready?

I don't know their ring size — what should I do?

What's the size exchange guarantee for gifts?

What if they don't like it?

Do you sell gift cards?

Will it arrive in time for the occasion?

What would you recommend as a gift?

Can I gift a Ring Club piece?

The recipient needs a different size — how does the exchange work?

What if the recipient doesn't wear jewelry?

Gifting

I haven't received my order confirmation — what should I do?

How long does order processing take?

Can I change my order after placing it?

Can I cancel my order?

I entered the wrong shipping address — can you fix it?

I was charged twice — how do I get this fixed?

I received the wrong item — what happens?

What emails will I receive about my order?

What payment methods do you accept?

Do you offer Afterpay?

Why was I declined for Afterpay?

Can I use multiple payment methods?

How much do your pieces cost?

Why are your pieces priced higher than some competitors?

Do you have any discount codes or promotions?

How does store credit work?

Will I be charged customs duties on international orders?

I think I was charged the wrong amount — what do I do?

Why is the price different when I switch to a different country?

What currency are your prices in?

Payment & Pricing

Do you have an affiliate program?

How does the affiliate program work?

Do you have an ambassador program?

Can I apply to be an ambassador?

Can I use my affiliate or ambassador code on Ring Club?

Can I use my code on sale items?

My code isn't working — what should I do?

I'm a content creator — can I collaborate with Merchants®?

What kind of collaborations do you do with creators?

I represent a brand — can we partner with Merchants®?

How do I track my affiliate earnings?

Collaborations & Partnerships

Merchants of the Sun — Help Centre

My order shows delivered but I didn't receive it — what do I do?Updated 15 days ago